Emblem Flow Hakone

The rooms are very modern and the bed is comfortable. The bathroom is a good size, and the onsen is decent sized too. The stafff were also so nice and helpful. Great customer service.

Fantastic hotel, perfectly placed next to Gora Station. Comfortable, clean room with lots of facilities. Don't miss trying the breakfast and the set meal in the evening, they were delicious. Staff are really helpful and friendly. A wonderful place to visit with so much to see and do in the area, suggest getting the Hakone Pass for travel on trains, buses, cable car, pirate ship and discounts or free entry in places like Gora Park and Hakone Open Air museum.

One of the best locations you can stay if visiting Hakone as it's right beside the cable car to get you up the mountain. The Yunessun Onsen complex free shuttle bus also goes from directly across the road(great for kids and adults who want to try a non nude Onsen)Hotel is modern and minimalist in design. Good restaurant on site, breakfast is satisfying. Staff friendly and helpful. Room was expensive relative to the rest of Japan but good value for Hakone.

It was very close to the Gora station. About 1 min walk. The room was clean and very spacious. Loves the balcony that you can see the cable car outside. The onsen on-site was well set out. Our kids loves the unlimited icy poles at the reception. We did not realise that the kitchen items were in the kitchenette even if you were in a private room. Loves the night robes - even had kid sized

The location is 2 minutes from Gora Station and also few minutes away from the cable car. Very convenient. There are a few places to eat not so far from the hotel. The lobby is small but open with industrial theme. We arrived early and left our luggage to explore a bit. We came back an hour early and waited. A few other people arrived at around 2:40pm and started to check-in. I approached the desk and also checked in slightly earlier. The room we were appointed is very spacious. Lots of space considering there's a twin bed (on wooden base) and a sofa. I like the nice colour scheme, lighting and tatami like carpet. The bathroom has separate shower/bathtub and toilet area however the sink is outside the bathroom (on the bench next to the fridge/tea area). Also, you will need to asked the concierge for amenities as it's behind the desk. Staff were all friendly and well spoken. Both breakfast and dinner (we had half board booking) were really nice, delicious and very well presented however, there is no variety. Breakfast is expected as it is buffet and you can chose what you want to eat however the dinner was from the same menu the night before, we just picked a different protein (same dinner option is not stated when we booked for 2 nights although it asked for food preference and allergy). The waitstaff seems to be aware of this and apologized (no apology needed)and offered us extra drinks on the house. This is not an issue as it was still a nice dinner. The hotel also sends you recommended places to eat and areas to visit. We booked during peak time (cherry blossom season) so the room was a quite expensive however, it is a very nice hotel and would stay again. We also appreciate the birthday drinks provided in the room!